Questions, answered
Can’t find what you need? Call 778-316-3623 or chat with us.
Booking and pricing
How much does a cleaner cost in Vancouver?
It depends on the size of the space, how often you need us, the type of clean and any extras. Answer a few questions online or call 778-316-3623 and we’ll prepare a free quote.
How do I get a quote?
Answer the short questionnaire on any page (it takes a few quick taps) or call us directly. Commercial clients get a free on-site walkthrough before we quote.
What if I want to cancel or reschedule?
No problem. Give us 48 hours’ notice and we’ll cancel or move the appointment to a better time.
Which areas do you serve?
We serve Vancouver, Burnaby, New Westminster, Richmond, North Vancouver, West Vancouver, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Surrey, White Rock, Delta and Langley. We don’t currently serve Abbotsford, Mission, Chilliwack or the Okanagan.
During the clean
Do I need to be home?
No. Many clients give us access and carry on with their day. We agree how we get in when we confirm the booking.
Why do you clean in teams?
Teams get the job done faster without missing things. You get your space back sooner, and a second pair of eyes means fewer details slip through.
What products do you use?
Eco-friendly, non-toxic products, including our own Clean & Mint line, and HEPA-filter vacuums that trap dust, pollen and allergens.
Is it safe for kids and pets?
Yes. Our products are eco-friendly and non-toxic, chosen to be safe for families and pets.
Our guarantee
Do you offer a 100% satisfaction guarantee?
Yes. If you’re not happy with our work, contact us within 24 hours of your service and we’ll re-clean at no extra charge. A team representative will then walk through the results with you.
Are you bonded and insured?
Yes. C&M is bonded and insured, and WorkSafeBC compliant.
For businesses
Do commercial clients sign a long-term contract?
No. There’s no long-term contract, and the scope and schedule can change as your needs change.
Do you clean after hours?
Yes. We schedule around your business hours so cleaning never gets in the way of your team or your customers.
Do you offer a site visit before quoting?
Yes. Every commercial quote starts with a free on-site walkthrough.
Other questions
Are you an ICBC provider?
Yes. C&M is a registered ICBC personal care assistance provider. Confirm your coverage with your adjuster, then call us or request a quote and mention ICBC.
Are you hiring?
We’re always glad to hear from reliable, detail-oriented people. Please apply through our careers page rather than the quote form.
Looking for work? Visit our careers page.
Stop putting it off. Get your free quote now.
A few quick taps and you’re done. No obligation, bonded and insured crews, and if we miss anything, we re-clean it free.
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