SERVICE TERMS WEBSITE UPDATED

DAMAGE / LOST PROPERTY:

C&M Cleaning service LTD is bonded and insured. You must notify us of any damage to or loss of property within 48 hours after completing the applicable service.

If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Our team will notify you if ANYTHING is broken.

C&M cleaning service will not cover to you for:

• Loss or damage to any items that are not secured in a proper manner (such as heavy pictures hanging from thumbtacks, not appropriately anchored to walls, etc.)
• Any pre-existing damage such as scratches or dings in windows, paint, furniture, floors or walls, etc.
• Damage due to faulty and/or improper installation of any item.
• failure of any surfaces (marble, granite, etc.) to be properly sealed and ready to clean without causing damage
• If we are required to move objects to service your property, such as furniture, appliances, toys, clothing, we will not be responsible for damage caused by moving the thing from where we need to provide service.
• C&M will not be held liable if furniture scratches or harms flooring because it is assumed that furniture on wood floors has adequate protection unless you tell us otherwise.

C&M Staff must be informed of items or surfaces requiring special care 48 hours in advance before your service.

All fragile and highly breakable items must be secured or removed by you before the cleaning appointment. If you prefer things we do not clean or handle, don’t hesitate to contact our office and arrange to avoid those items.

C&M Cleaning service LTD is bonded and insured. You must notify us of any damage to or loss of property within 48 hours after completing the applicable service. ( After 48hr, C&M will not be responsible).

CHARGES / PENALTIES:

Invoices that are more than 30 days past the cleaning date will incur a 5% monthly penalty, and this penalty will increase by 5% each subsequent month until the date your account is settled.

C&M Cleaning Service will require a credit card on file for each client. Unless you specify otherwise, the credit card will only be used as an assurance; you can continue making payments using your preferred payment method. (cash, e-transfer or online payments).

A client’s debt will be considered in default when more than 30 days have elapsed from the service date. After these days, C&M customer service will try to contact you and solve the issue. However, if we receive no answer, we will charge the bill directly to your credit card on file.

To provide a better and timely service, C&M appreciates the client’s support with parking for our staff; nevertheless, if paid parking is required, it will be on customer expenses.

Our customers are the most important to us, and we want to ensure you receive the best quality cleaning service. To do that, we need to charge a small administration fee of $2.50 on total billing to cover the cost of improving our services.